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All about customer service and customer loyalty

Saturday, June 2nd, 2012

Get some words of wisdom on satisfying customers and encouraging loyalty.

Operations process for service vs product businesses

Saturday, May 5th, 2012

Do you have a service business? A product business? Find out how to tweak your operations process.

Customer service lessons learned from CBC’s Marketplace

Saturday, January 7th, 2012

Who says TV can’t be educational? A recent episode of CBC’s Marketplace had a lot to teach every entrepreneur about customer service.

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