How to engage your customers in person

Saturday, July 29th, 2017

These days, many small business owners talk to their customers online through their websites and social media. It’s important to be in touch with your customers in many different ways, but face-to-face customer engagement is still important. After all, according to Eric von Hippel, economist and professor at MIT, 77% of new product innovations come […]

How to engage customers face-to-face

Tuesday, November 16th, 2010

In this day and age, it’s all too easy to conduct a large portion of your business over the internet orĀ  phone. Now, we know these are both great things, but what about face-to-face customer engagement? It’s still as important as it ever was – most new product or service ideas come from existing customers! […]