Recently, Perkbox Insights conducted a survey to find out what phrases people liked to see in email communication, and which ones rankled. Why does this matter? Well, 73% of respondents said that email was their business communication method of choice!
According to the survey, “Hi” and “Kind regards” are the best ways to start and end an email, while “Hey” and “Best” were among the worst. And weighing in on the ever-present exclamation mark conundrum, 48% think one is okay, while 16% think they should never be used in a work-related email.