Small Business Tips and Advice

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Defining and measuring the customer experience (CX)

Saturday, May 30th, 2020

Customer experience (CX) refers to all the experiences a customer has with your business. This could be during one transaction, or over several years. A company’s ability to deliver a positive experience each and every time that someone does business with it sets that company apart in the customer’s mind. Research shows that customers do […]

Supporting your team during times of stress

Saturday, May 23rd, 2020

Stressful times – whether it’s a worldwide pandemic like COVID-19, or some other reason – can be tough on a small business. And as the leader, you may be feeling additional pressure. How can you be there for your team and support them, while making sure you’re also doing okay? To us, leadership in times […]

Small business blog posts we liked this week

Saturday, May 16th, 2020

Have you read any good business blog posts or articles lately? Here are some that we liked! Leading Through Anxiety: Inspiring others when you’re struggling yourself at Harvard Business Review 5 questions tech entrepreneurs need to ask themselves at MaRS 5 Ways to Encourage Employees to Come Back to Work at Small Business Trends Hard […]

How to manage your team when working from home

Saturday, May 9th, 2020

Many small businesses across Canada have had to adapt to the COVID-19 pandemic, which includes having everyone work from home. If you’re new to managing a team of remote workers, here are some tips and guidelines to keep in mind. How to manage a remote team Be flexible and understanding. Many entrepreneurs and employees alike […]

How businesses can help during the COVID-19 pandemic

Saturday, May 2nd, 2020

If your small business is doing okay, all things considered, during the current COVID-19 pandemic, you may be wondering how you can help others in your community. Here are some ideas: Can your small business utilize its unique difference to help others? For example, an event planning business is ideally suited to organize a virtual […]

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